B2B SaaS Legal Framework

Terms and Conditions

Last Updated: October 2026 • Effective for all partner businesses and platform subscribers.

1. Introduction & Acceptance

These Terms and Conditions, together with our Data Processing Agreement (DPA) and Privacy Policy, govern your use of the FeedbackDesk platform, APIs, physical Counter QR dispensers, single-use review tokens, and AI analytics services. By registering an account, integrating our endpoints, or displaying our feedback links, your business agrees to be bound by these terms.

2. SaaS License & Authorized Use

FeedbackDesk grants your business a non-exclusive, non-transferable, worldwide license to access our platform, distribute single-use feedback invitations, and receive AI-analyzed sentiment insights for internal business operations.

You may generate 1-on-1 invitation links and deploy physical Counter QR standees for your locations.
You are responsible for maintaining the confidentiality of your administrative credentials.
We commit to a 99.9% monthly service uptime availability, excluding scheduled maintenance.

3. Authentic Reviews & Anti-Fabrication Warranty

Zero Tolerance for Fake Reviews

Partner businesses warrant that feedback is solicited solely from genuine, bona fide customers. You shall not purchase artificial reviews, fabricate feedback, or attempt review gating. Violations result in immediate suspension in compliance with the US FTC Rule on Fake Reviews (16 CFR Part 465) and Bureau of Indian Standards (IS 19000:2022).

4. Customer Outreach (WhatsApp & SMS)

If your business utilizes automated messaging (e.g. WhatsApp Cloud API or SMS integrations) to send review invitations, you certify that you have secured legitimate prior customer consent and opt-in in compliance with telecommunications regulations (e.g., TRAI DND guidelines and Meta Business Policies).

5. Artificial Intelligence Disclaimer

FeedbackDesk uses advanced large language models (Google Gemini 2.5 Flash) for qualitative sentiment scoring, categorization, and executive briefs. AI insights are probabilistic and advisory in nature. They do not constitute formal legal or financial advice.

6. Data Ownership & Security

You retain full ownership of your business data and collected reviews. FeedbackDesk processes this data as a Data Processor pursuant to our Data Processing Agreement (DPA). Sensitive customer PII is automatically scrubbed prior to AI inference.

7. Contact & Support

For contract inquiries, enterprise SOW agreements, or legal questions, contact our legal counsel team at legal@feedbackdesk.com.